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- Includes an outdoor swimming pool
- Free complimentary breakfast
- Airport shuttle provided
- The Avg. Group Discount is 6.7%!
- Gym is available on property
- 96 rooms in property
- Groups & Meetings rating of 10.0/10
Standard prices by room type for the next 60 days
Room Types
Check Rates1 King Hearing Accessible Room Visual Firealarm Door Phone Alert HDTV, Free WiFi Breakfast Included
Non-Smoking
Check Rates1 King Mobility Accessible with Bathtub HDTV, Free WiFi Breakfast Included Refrigerator
Non-Smoking
Check Rates2 Queen Accessible with Roll in Shower HDTV, Free WiFi Breakfast Included Refrigerator
Non-Smoking
Check Rates2 Queen Hearing Accessible Room Visual Firealarm Door Phone Alert HDTV, Free WiFi Breakfast Included
Non-Smoking
Check Rates2 Queen Hearing Accessible Room;vis Firealrm Door Phn Alrt;HDTV, Free WiFi Breakfast Included Refrig
Non-Smoking
Check Rates2 Queen Mobility Accessible with Roll in Shower HDTV, Free WiFi Breakfast Included Refrigerator
Non-Smoking
Check Rates2x Points 2 Queen Accessible with Roll in Shower HDTV, Free WiFi Breakfast Included Refrigerator
Non-Smoking
Check Rates2x Points 2 Queen Hearing Accessible Room Visual Firealarm Door Phone Alert HDTV, Free WiFi Breakfas
Non-Smoking
Check RatesAAA Aaa Member Rate 1 King Bed - HDTV, Free WiFi Breakfast Included Refrigerator
Non-Smoking
Check RatesAAA Aaa Member Rate 2 Queen Accessible with Roll in Shower HDTV, Free WiFi Breakfast Included Refrig
Non-Smoking
Check RatesAAA Aaa Member Rate 2 Queen Beds - HDTV, Free WiFi Breakfast Included Refrigerator
Non-Smoking
Check RatesAAA Aaa Member Rate 2 Queen Hearing Accessible Room Visual Firealarm Door Phone Alert HDTV, Free WiF
Non-Smoking
Check RatesHilton Honors Discount Honors Discount 1 King Bed - HDTV, Free WiFi Breakfast Included
Non-Smoking
Check RatesHilton Honors Discount Honors Restricted Cxl 1 King Bed - HDTV, Free WiFi Breakfast Included
Non-Smoking
Local Attractions
Crossgates Mall SUNY Albany NYS Capitol Times Union Center Empire State Plaza Washington Park Saratoga Race Track NYS Museum The Palace Theatre
Map & Landmarks: TRU by Hilton Albany Crossgates Mall
Verified Reviews of TRU by Hilton Albany Crossgates Mall
Below are the verified reviews from guests that we have booked recently: "Great place to stay!"
Overall Score5.0/ 5
Very pleased with stay. Clean facilities. Friendly and cooperative staff. Good service and value.
Mark T. (Individual traveler, booked 1 room), from 
15-Jan-2025 Verified Review, stayed from Thu Jan 09 to Mon Jan 13 2025 at a $128.99 average nightly rate. 
"Minimalist in decor and amenities."
Overall Score3.0/ 5
A no frills property of gray with no wall artwork or effective window shades. all vinyl floors for easy upkeep, Clean and serviceable and appropriate for traveling families. Complimentary WiFi and breakfast.
Daniel N. (Individual traveler, booked 1 room), from
07-Jan-2025 Verified Review, stayed from Mon Jan 06 to Tue Jan 07 2025 at a $127.99 average nightly rate. "Very clean, upkept, everyone is friendly and willing to help."
Overall Score5.0/ 5
Great place, all public space is upkept at all times of the day. Rooms are clean and tidy.
Shane C. (Individual traveler, booked 1 room), from
20-Oct-2024 Verified Review, stayed from Mon Oct 14 to Fri Oct 18 2024 at a $177.00 average nightly rate. "Very Relaxing Stay"
Overall Score4.0/ 5
It was very relaxing.
Michael S. (Individual traveler, booked 1 room), from
16-Sep-2024 Verified Review, stayed from Fri Sep 13 to Sat Sep 14 2024 at a $168.99 average nightly rate. "Excellent"
Overall Score5.0/ 5
I have stayed at your Albany location multiple times. Not only is your front door staff friendly and kind, so is all of the other employees.
Tracey D. (Individual traveler, booked 1 room), from
23-Aug-2024 Verified Review, stayed from Tue Aug 20 to Wed Aug 21 2024 at a $226.80 average nightly rate. "Excellent Hotel & Amenities"
Overall Score5.0/ 5
Good hotel, staff, facilities, pool, exercise, outdoor area with two grills, comfortable indoor and outdoor spacious areas; breakfast and evening buffet were free!
Jaime C. (Individual traveler, booked 1 room), from
26-Jun-2024 Verified Review, stayed from Wed Jun 26 to Thu Jun 27 2024 at a $140.52 average nightly rate. "Clean room, decent breakfast, helpful staff."
Overall Score5.0/ 5
The room was clean, the hotel seemed new and updated, the staff was very helpful in resolving a matter. Breakfast was decent. They had everything I needed. I would come back.
William T. (Individual traveler, booked 1 room), from
27-Apr-2024 Verified Review, stayed from Fri Apr 26 to Sat Apr 27 2024 at a $205.00 average nightly rate. Property Description
Welcome to the Tru by Hilton Albany Crossgates Mall. Located steps from Crossgates Mall, guests will enjoy our fun, spirited hotel with each room equipped with a mini-fridge, microwave, and coffee maker. Look no further than Crossgates Mall for numerous shopping, dining, and entertainment options for your group! Complimentary shuttle service will bring you door to door!
Details / Other Expenses
| Check In: | 3:00 PM |
| Check Out: | 12:00 PM |
| Year of Last Renovation: | 2018 |
| Floors: | 5 |
| Rooms: | 96 |
| Corridors: | All Rooms Have Interior Hallways |
| Non Smoking Rooms: | 96 |
| Handicap Rooms: | |
| Suites: | 96 |
| Room Windows: | Windows Don't Open |
| Cleaning Frequency: | Daily |
| Meeting Rooms: | 1 View Spaces |
| Meeting Space: | 682 sq. feet |
| Banquet Space: | Holds 40 people |
| Dist. to Food/Bars: | 0.3 Mi |
| Dist. to 24hr Restaurant: | 0.5 Mi |
| Dist. to Nearest Gym: | On-site |
| Pool Info: | Indoor pool: 7am-10pm. |
| Ownership: | Prsicilla King |
Policies / Expenses
| Cancellation: Individual reservations can be canceled up to 48 hours prior to arrival without penalty. | |
| Nightly Parking: | 0 |
| Total Taxes: | 14.00% |
| Total Misc Fees: | $0.00 USD (mandatory resort fees/taxes) |
| State Tax: | 8.00% |
| Occupancy Tax: | 6.00% |
Amenities / Features
- Air conditioning
- Airport Shuttle
- Alarm clock
- Bus parking
- Camping or barbeque facilities
- Central location
- Child facilities
- Complimentary breakfast
- Complimentary newspaper
- Credit card accepted: Mastercard/Visa
- Credit card accepted: American Express
- Credit card accepted: Discover
- Electronic key card
- Elevator
- Express Check-Out
- Fax available
- Fitness and health center
- Free local calls
- Games room
- Golf course on hotel grounds
- Grocery service
- Hairdryer available
- Handicap accessible
- Central heating
- Ice Maker
- Internet - wireless
- Internet - ethernet
- Free WiFi Internet
- Ironing facilities
- Kitchenette in room
- Laundry facilities
- Laundry valet service
- Microwave in room
- Non-smoking rooms
- Office or business center
- Pets allowed
- Private bathroom in room
- Quiet location
- Refrigerator
- Safe in rooms
- Self controlled heating/cooling system
- Shop
- Shower
- Swimming pool - outdoor
- Swimming pool - indoor
- Tea and coffee making facilities
- Telephone
- Telephone in all rooms
- Telephone - Free local calls
- Television
- TV - Free Cable
- TV Channel: Weather Channel
- TV Channel: ESPN
- TV Channel: Fox Sports
- Tennis court
- Voicemail
Airport & Shuttle Information
Albany International Airport
Local Shuttle Info: On-site shuttle- 3 mile radius and airport
Breakfast Information
Complimentary hot breakfast buffet daily.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Yes! Pets are allowed.Pets are allowed with a non-refundable deposit collected at check-in.
Parking Info
Complimentary daily parking. Large lot to accommodate buses.
Internet / WiFI
Complimentary WiFi access throughout the Hotel.
About TRU by Hilton
- Catered to younger, millennial travelers looking for unique design and affordability with the first hotel opening in late July 2017 and 102 properties signed on for development throughout the U.S.
- Tru by Hilton offers a true, customized experience for guests with a large 2,800 square-foot multifunctional lobby, perfect for lounging, eating, mingling or working. Complimentary high-speed internet access, wireless printing, and board games are also available to enjoy throughout every lounge space.
- To stay energized throughout the day, the Eat. & Sip. Market has local, gourmet snacks and drinks (including beer and wine) and complimentary Italian brewed coffee, organic Stash tea and hot chocolate in the lobby 24/7.
- Modern designed guest rooms feature large oversized windows delivering plenty of natural light with additional amenities including free Wi-Fi, multiple charging outlets, and 150 DirecTV channels.
- Also available on property is a fitness center delivering free weights, cardio equipment, as well as workout routines straight from their fitness center tablet. In the morning time, guests can build their own free breakfast with up to 30 sweet and savory toppings to choose from.
- Earn and redeem Hilton Honors points for free hotel nights, travel and transportation, shopping, dining and other exclusive benefits. All Hilton Honors members have access to complimentary Wi-Fi, water and snacks, digital check-ins and late check-outs at no extra cost.
The TRU by Hilton highlights above are subject to change without notice.
Suggested AI Generated Itinerary
- Breakfast: Iron Gate Cafe - Start your day with a tasty breakfast at this cozy cafe located 2.2 miles from the hotel.
- Lunch: Cafe Madison - Have a satisfying lunch at this American restaurant located 1.8 miles from the hotel.
- Dinner: The City Beer Hall - Enjoy a delicious dinner at this popular gastropub located 3.5 miles from the hotel.
- Activity: Crossgates Mall - Spend the afternoon shopping, dining, and enjoying entertainment at this nearby mall located just 0.5 miles from the hotel.
- Breakfast: Cider Belly Doughnuts - Treat yourself to some mouthwatering doughnuts for breakfast at this local favorite located 2.3 miles from the hotel.
- Lunch: New World Bistro Bar - Enjoy a flavorful lunch at this farm-to-table restaurant located 3.1 miles from the hotel.
- Dinner: The Hollow Bar + Kitchen - Indulge in a delicious dinner at this trendy restaurant located 2.7 miles from the hotel.
- Activity: Albany Institute of History & Art - Explore the rich history and art of Albany at this museum located 3.9 miles from the hotel.
- Breakfast: Cafe 217 - Start your day with a delicious breakfast at this charming cafe located 1.6 miles from the hotel.
- Lunch: The Olde English Pub - Enjoy a traditional British lunch at this cozy pub located 2.8 miles from the hotel.
- Dinner: Jack's Oyster House - Delight in a seafood dinner at this historic restaurant located 2.5 miles from the hotel.
- Activity: Washington Park - Take a leisurely stroll or have a picnic at this beautiful park located 2.2 miles from the hotel.
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Meeting Rooms and Banquet Rooms at TRU by Hilton Albany Crossgates Mall
Below are the meeting, banquet, conference and event spaces at TRU by Hilton Albany Crossgates Mall.
Feel free to use the TRU by Hilton Albany Crossgates Mall meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Albany event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.
| Meeting Room Name | L x W x H (Feet) | Size (sqft.) | Banquet 5'/6'  | Crescent | Classroom | Hollow Square  | U-Shape | Boardroom | Convention 8'/10'  | Theater | Reception | Regist. Desk  |
| Meeting Room A | 26 x 26 x 12 | 682 | 32/-- | 20 | 40 | 20 | 18 | 12 | --/-- | -- | -- | -- |
Close This Meeting Room ARoom Type: General Meeting Room Total Size: 682 Sq. Mi Dimensions: 26 x 26 x 12 Ft. Floor Level: Ground Level Columns: 0 Natural Light?: Yes Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
| ||||||||||||
Planning an Event? Albany Hotel RFP Request for Proposal | Find Meeting Space | Meeting Space Calculator
FAQs about TRU by Hilton Albany Crossgates Mall
What time is check in?
Check in time is 3:00 PM based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.
What time is check out?
Check out time is 12:00 PM based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.
How many rooms does TRU by Hilton Albany Crossgates Mall have?
There are 96 rooms in the property.
Is there any meeting space at TRU by Hilton Albany Crossgates Mall?
Yes, they have 1 meeting room that can support various table layouts.
What kind of breakfast is at TRU by Hilton Albany Crossgates Mall?
Complimentary hot breakfast buffet daily.
What parking is available at TRU by Hilton Albany Crossgates Mall?
Complimentary daily parking. Large lot to accommodate buses.
How much does internet cost?
Complimentary WiFi access throughout the Hotel.
Can I get a AAA rate at TRU by Hilton Albany Crossgates Mall?
Yes, they have stay dates that support AAA hotel discounts. Example room type: AAA Aaa Member Rate 1 King Bed - HDTV, Free WiFi Breakfast Included Refrigerator
Can I get a Senior or AARP rate at TRU by Hilton Albany Crossgates Mall?
Yes, they have stay dates that support Senior hotel discounts. Example room type: Senior Savings 1 King Bed - HDTV, Free WiFi Breakfast Included
Is there a gym at TRU by Hilton Albany Crossgates Mall?
Yes, there is a gym/fitness area available on-site at the property.
Is there a pool at TRU by Hilton Albany Crossgates Mall?
Yes, there is a pool on-site at the property. Indoor pool: 7am-10pm..
Testimonials:
"Thank you so much for offering this service. You're service was prompt and reliable, and there were many bids from which to choose." D.P. - Greenville, SC
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