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Based on 2612 guest reviews
Check In: | 3:00 pm |
Check Out: | 11:00 am |
Year of Last Renovation: | 2019 |
Floors: | 3 |
Rooms: | 335 |
Corridors: | Both Interior and Exterior Hallways |
Non Smoking Rooms: | 335 |
Handicap Rooms: | |
Suites: | 0 |
Room Windows: | Windows Do Open |
Cleaning Frequency: | Daily |
Meeting Rooms: | 3 |
Meeting Space: | 30000 sq. feet |
Banquet Space: | Holds 500 people |
Dist. to Food/Bars: | On-site |
Dist. to 24hr Restaurant: | On-site |
Dist. to Nearest Gym: | On-site |
Lounge/Bar Hours: | 24 hrs |
Pool Info: Outdoors pool 8 AM - 8 PM |
Cancellation: CANCELLATIONS WITHIN 7 DAYS OF ARRIVAL/NO SHOW/SHORT STAYS:1 night per week reserved or less and 2 nights for longer periods at the contract rate as a penalty. | |
Nightly Parking: | 0 |
Typical Group Deposit: | 25% |
Total Taxes: | 0.00% |
Total Misc Fees: | $0.00 USD (mandatory resort fees/taxes) |
Cancun Airport, 40 minutes away, $42.00 roundtrip transfer.
Local Shuttle Info: Free transportation from Resort to Playa del Carmen. Departures every 2 hours from 10 am to 5 pm.
Buffett Breakfast Included
Sorry, pets are not allowed.
Free self-parking
Free Wifi
Foundation of an infection control risk assessment.Establish personnel safety procedure and staff training, in order to protect them and prevent the spread of infection. Promote respiratory hygiene and hand hygiene with staff and throughout the resorts with cleaning stations, washing instructions, equipment and signage. Establish a cleaning plan to maximize ease and efficiency while elevating the frequency of high contact surfaces and public areas with hospital-grade disinfectant. Endorse emergency cleaning practices in case of an incident.Safeguard protocols for general and intensified cleaning at all facilities, including the gym, spa, children’s club and recreational areas. High frequency cleaning of our food and beverage outlets.Inculcate the concept of safe distance.Confirm that all ventilation systems are maintained and cleaned.Establish clear and effective procedures in the event of an outbreak, including management of symptomatic guests, including isolation, separation and services s
Check in time is 3:00 pm based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.
Check out time is 11:00 am based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.
There are 335 sleeping rooms in the hotel.
Yes, they have 3 meeting rooms that can support various table layouts.
Buffett Breakfast Included
Free self-parking
Free Wifi
Yes, there is a gym/fitness area available on-site at the property.
Yes, there is a pool on-site at the property. Outdoors pool 8 AM - 8 PM.