Our Hotel Planner Expert Reviews of Holiday Inn Express & Suites Naples Downtown 5th Avenue An Ihg
Our expert hotel planners periodically visit and review the hotels we represent in person.
"This is a beautiful hotel in walking distance to both downtown and the beach."
Overall Score4.0/ 5
This is a beautiful hotel in walking distance to both downtown and the beach. The hotel is less than one mile from famous downtown 5th Avenue in Naples, Florida. Once you enter the large modern lobby – decorated in beige and red tones – it leads to a seating area, dining area that serves a free breakfast and small market area. Rooms are spacious and inviting – designed in brown and beige tones – some with balconies overlooking the pool. Amenities include work desk, large TV, Keurig Coffee maker, microwave and refrigerator. Bathrooms are well appointed and offer shower tub combination. Hotel offers fitness center and meeting space – both with natural light. The pool area is large and inviting and offers whirlpool, some cabanas, lounge area and tiki hut.
Britta R, a local HotelPlanner Naples expert from
13-Jun-2022 Verified Review
Verified Reviews of Holiday Inn Express & Suites Naples Downtown 5th Avenue An Ihg Ho
Below are the verified reviews from guests that we have booked recently:
"Poor Customer Service."
Overall Score1.0/ 5
Customer Service Department Holiday Inn Express Headquarters Re: Naples, 5th Ave facility Dear Holiday Inn Express Management, I am writing to express my deep dissatisfaction with the handling of my recent reservation at your Holiday Inn Express location in Naples, Florida. My itinerary number was #H9878903. I requested a cancellation of my booking approximately 10 20 minutes after making the reservation. Despite my immediate request, I was informed that my cancellation could not be processed, as the associate could not locate my confirmation number in the system. This was particularly frustrating given that my card had already been charged for the booking, which I pointed out in multiple emails to your team. I was further disappointed when Irene Penaco, a Hotel Reservation Support representative, responded by stating that the ability to refund my reservation "is based on the hotel's discretion." This situation dragged on for over a week, causing undue stress, inconvenience and a financial loss of $474, all while I did not stay at your hotel. As a loyal Holiday Inn Express member for many years, this experience has severely undermined my confidence in your brand and customer service. The lack of urgency, clear communication and an apparent unwillingness to address my reasonable request has left me frustrated and disheartened. The process of resolving this issue was unnecessarily prolonged and I feel that my loyalty as a member has been disregarded. Given the circumstances, I respectfully request a full refund of the $474 charge. This situation has not only resulted in an unnecessary financial burden but has also strained my trust in the customer service that Holiday Inn Express provides to its long standing members. I sincerely hope this matter can be resolved quickly and that steps will be taken to improve the service offered to guests in the future. I look forward to your prompt response and resolution of this issue. Sincerely, Holiday Inn Express Member.
Garcia B. (Individual traveler, booked 1 room), from
09-Dec-2024 Verified Review, stayed from Thu Dec 05 to Sat Dec 07 2024 at a $171.26 average nightly rate.
"Very pleasant employees. Clean rooms. Great breakfast."
Overall Score5.0/ 5
Very pleasant employees. Clean rooms. Great breakfast.
Ella S. (Individual traveler, booked 1 room), from
25-Sep-2024 Verified Review, stayed from Sun Sep 22 to Mon Sep 23 2024 at a $105.99 average nightly rate.
"Always my choice in Naples. "
Overall Score5.0/ 5
Always my choice in Naples. Professional and people friendly staff.
Ricky S. (Individual traveler, booked 1 room), from
14-Aug-2024 Verified Review, stayed from Mon Aug 12 to Thu Aug 15 2024 at a $144.00 average nightly rate.
"Very clean facility."
Overall Score5.0/ 5
Very clean and nice facility and friendly staff.
Susan H. (Individual traveler, booked 1 room), from
05-May-2024 Verified Review, stayed from Mon Apr 29 to Thu May 02 2024 at a $166.32 average nightly rate.
"Nice and relaxing!"
Overall Score4.0/ 5
Very comfy! Nice and relaxing!
Armond G. (Individual traveler, booked 1 room), from
01-Apr-2024 Verified Review, stayed from Sat Mar 30 to Mon Apr 01 2024 at a $326.50 average nightly rate.
"Always an enjoyable stay!"
Overall Score5.0/ 5
Always an enjoyable stay! We love this hotel and accommodations!
Donna H. (Individual traveler, booked 1 room), from
14-Nov-2023 Verified Review, stayed from Sat Nov 11 to Sun Nov 12 2023 at a $251.10 average nightly rate. 4.5 out of 5.
Based on 520 guest reviews Property Description
Just minutes walk to DOWNTOWN Naples, beaches and shopping, we are the perfect destination for business or leisure travel. We take great pride in our oversized, comfortable and exceptionally clean guest rooms. While you're our guest, you will enjoy thoughtful amenities such as our sparkling heated outdoor pool, exercise room, free local phone calls and business center. We'll help you start each day right with a COMPLIMENTARY continental breakfast that includes hot waffles, hard boil eggs, fresh fruits, yogurts, bagels, hot and cold cereal and pastries. Look for us on the corner of Davis Boulevard and Fifth Avenue (US41). At the Holiday Inn express , you can count on extraordinary, great service at an great price. We look forward to welcoming you to Naples! Green Sustainability
Absolutely! We are very eco-friendly at the Holiday Inn Express & Suites Naples Downtown 5th Avenue! All paper products used are of the highest recyclable content possible. We also encourage guests to take advantage of e-folios, as opposed to printed copies, when convenient. We turn our air conditioning units up and the lights off when rooms are unoccupied, to conserve our natural resources. We encourage guests to use the "reuse" program with linen and towels, at their convenience. All chemicals are natural, and we recycle all materials possible!
Details / Other Expenses
Check In: | 4:00 PM |
Check Out: | 11:00 AM |
Year of Last Renovation: | 2013 |
Floors: | 4 |
Rooms: | 124 |
Corridors: | All Rooms Have Interior Hallways |
Non Smoking Rooms: | 124 |
Handicap Rooms: | 8 |
Rooms with 1 Bed: | 82 |
Rooms with 2 Beds: | 42 |
Suites: | 13 |
Room Windows: | Windows Don't Open |
Cleaning Frequency: | Daily |
Meeting Rooms: | 1 View Spaces |
Meeting Space: | 2726 sq. feet |
Banquet Space: | Holds 75 people |
Dist. to Food/Bars: | 1.0 Mi |
Dist. to 24hr Restaurant: | On-site |
Dist. to Nearest Gym: | On-site |
FEMA Approved: | Yes |
Pool Info: Our stunning outdoor pool is open from dawn until dusk. We have an outdoor spa and multiple cabana's for guest use. Our NEW Tiki Bar is now open and availablefor guests, we offer drinks and menu specials for our in house guests! |
Ownership: | Yosie Crespo |
Policies / Expenses Cancellation: Group cancellation policy is 30 days prior to arrival. Group cutoff dates (where inventory is no longer available) is typically 30 days prior to the date of arrival. Cancellation policy may vary based on date of group booking. |
Nightly Parking: | 0.00 |
Total Taxes: | 11.00% |
Total Misc Fees: | $0.00 USD (mandatory resort fees/taxes) |
State Tax: | 6.00% |
City Tax: | 5.00% |
Parking Fee: | 0.00 Per Night (Complimentary) |
Cleaning Fee: | 0.00 Per Night (Complimentary) |
Porterage Fee: | 6.00 Per Person (Not Mandatory) |
Gym Fee: | 0.00 Per Day (Complimentary) |
Rooms Wireless Internet Fee: | 0.00 Per Day (Complimentary) |
Meeting Wireless Internet Fee: | 0.00 Per Day (Complimentary) |
Avg. Continental Breakfast Cost: | 0.00 Per Person (Complimentary) |
Morning Break Cost: | 0.00 Per Person (Complimentary) |
Amenities / Features
Airport & Shuttle Information
We are less than two miles from Naples Municipal Airport, and approximately 30 miles from Ft. Myers International Airport (RSW). A taxi from RSW to our hotel will cost approximately $45 plus gratuity. Try an Uber! They usually are very cost effective and will bring you right over to the hotel. Naples is worth the short drive! Our hotel also provides complimentary bicycles that you can take to over to the beach of through the entertainment district.
Local Shuttle Info: Although we do not have a local shuttle, we do provide complimentary bicycles with helmets and locks that customers can use to visit the local area. It's an incredibly short ride (one block away) to the entertainment district and within a few minutes of the beach. Come see what the Holiday Inn Express & Suites Naples is all about!
Breakfast Information
COMPLIMENTARY hot breakfast that includes pancakes, hard boil eggs, fresh fruits, yogurts, bagels, hot and cold cereal and pastries and More!
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Sorry, pets are
not allowed.
Parking Info
Complimentary self-parking available.
Internet / WiFI
Complimentary wireless internet access in all guest room and throughout the entire hotel.
About Holiday Inn Express
- Free Express Start Breakfast
- Have their own 100% Arabica Smart Roast Coffee
- Free high-speed internet service in every room
- eHost Online Concierge Service where guests can learn about hotel amenities, major airlines nearby, up-to-date local weather and even car rental services
- Perfect for the business traveler on the go, Holiday Inn Express offers 24/7 hours & photocopy services
The Holiday Inn Express highlights above are subject to change without notice.
Suggested AI Generated Itinerary
Day 1
- Breakfast: The Brick Coffee and Bar - Start your day with a delicious breakfast and coffee. Located 0.2 miles from the hotel.
- Lunch: The Dock at Crayton Cove - Indulge in waterfront dining with a variety of seafood options. Located 1 mile from the hotel.
- Dinner: Truluck's Seafood, Steak and Crab House - Enjoy a fine dining experience with fresh seafood and steaks. Located 0.5 miles from the hotel.
- Activity: Naples Botanical Garden - Explore the beautiful gardens and enjoy the tranquility. Located 3 miles from the hotel.
Day 2
- Breakfast: Jane's Cafe on 3rd - Enjoy a cozy breakfast spot with a variety of options. Located 0.4 miles from the hotel.
- Lunch: The French Brasserie Rustique - Delight in French cuisine with a modern twist. Located 0.6 miles from the hotel.
- Dinner: Campiello - Experience Italian cuisine in a rustic setting. Located 0.3 miles from the hotel.
- Activity: Naples Pier - Take a stroll along the iconic pier and enjoy the beautiful views. Located 1.5 miles from the hotel.
Day 3
- Breakfast: Skillets - Start your day with a hearty breakfast at this local favorite. Located 0.3 miles from the hotel.
- Lunch: The Turtle Club - Dine on the beachfront and indulge in fresh seafood. Located 4 miles from the hotel.
- Dinner: USS Nemo Restaurant - Savor seafood and sushi in a unique submarine-themed setting. Located 2 miles from the hotel.
- Activity: Naples Zoo at Caribbean Gardens - Explore the zoo and get up close with various animal species. Located 3.5 miles from the hotel.
Holiday Inn Express & Suites Naples Fl 5th Ave., Holiday Inn Express Hotel & Suites Naples Downtown, Marriott Fairfield Inn & Suites Naples Downtown, Holiday Inn Express Hotel & Suites Naples Downtown - 5th Ave, an, Holiday Inn Express & Suites Naples Downtown - 5th Avenue, an IHG