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Very Good
4.0/5
Based on 884 guest reviews
- Includes an indoor pool
- Access to gym on-site
- 408 sleeping rooms in hotel
- 12 floors in property
- 29 suites in property
- Check in: 3:00PM
- Hotel has a green policy
- Group score of 10.0/10
- 31 meeting rooms in property
Standard prices by room type for the next 60 days
Room Types
Check Rates2024 Discover Itasca Breakfast For 2 Adults Per Night 1 Bedroom Suite 1 King Whirlpool Fits 1 Refrig
Non-Smoking
Check Rates2024 Discover Itasca Breakfast For 2 Adults Per Night King Room Westin Heavenly Bed 1 King Refrigera
Non-Smoking
Check Rates2024 Discover Itasca Breakfast For 2 Adults Per Night Queen Queen Room Westin Heavenly Beds 2 Queen
Non-Smoking
Check RatesBest Rate 1 Bedroom Suite 1 King Whirlpool Fits 1 Refrigerator 1150sqft 104sqm Dining Area
Non-Smoking
Check RatesBest Rate King Room Westin Heavenly Bed 1 King Refrigerator 520sqft 47sqm Living Sitting Area
Non-Smoking
Check RatesBest Rate Queen Queen Room Westin Heavenly Beds 2 Queen Refrigerator 520sqft 47sqm
Non-Smoking
Check RatesStay For Breakfast Rate Breakfast For Up To 2 Guests King Room Westin Heavenly Bed 1 King Refrigerat
Non-Smoking
Check RatesStay For Breakfast Rate Breakfast For Up To 2 Guests Queen Queen Room Westin Heavenly Beds 2 Queen R
Non-Smoking
Check RatesWoodfield Mall Package! Includes 25 USD Gift Card King Room Westin Heavenly Bed 1 King Refrigerator
Non-Smoking
Check RatesWoodfield Mall Package! Includes 25 USD Gift Card Queen Queen Room Westin Heavenly Beds 2 Queen Refr
Non-Smoking
Local Attractions
Woodfield Mall (100's of restaurants and dining options), Gameworks, Dave & Busters, K1 Racing, Arlington Int'l Racecourse, AAA Baseball, Medieval Times Dinner Theater, TopGolf, multiple area golf courses, Lynfred Winery, Improv
Map and Points of Interest Near The Westin Chicago Northwest
Verified Reviews of The Westin Chicago Northwest
Below are the verified reviews from guests that we have booked recently: "Clean hotel with great staff."
Overall Score5.0/ 5
I will return and I will refer others. Clean hotel with great staff.
Patricia P. (Individual traveler, booked 1 room), from 
22-Mar-2024 Verified Review, stayed from Mon Mar 18 to Tue Mar 19 2024 at a $103.99 average nightly rate. 
"Loved It!"
Overall Score5.0/ 5
Everyone was great! Loved it!
Charles D. (Individual traveler, booked 1 room), from
14-Aug-2023 Verified Review, stayed from Wed Aug 09 to Sat Aug 12 2023 at a $162.33 average nightly rate. "The room was clean and comfortable. The staff was friendly and welcoming. Comfort!"
Overall Score5.0/ 5
The rooms are so comfortable, from the inclusivity minded showers and bathrooms to the spacious rooms. Lovely stay!
Jessica W. (Individual traveler, booked 1 room), from
01-Aug-2023 Verified Review, stayed from Sun Jul 30 to Wed Aug 02 2023 at a $152.68 average nightly rate. Property Description
The Westin Chicago Northwestis located just 12 miles from O'Hare International Airport in Itasca, Illinois and just outside of Schaumburg, Illinois. While you're here escape the stress and exhaustion of travel with our impeccable service and guest rooms featuring the Heavenly Bed® and Heavenly Bath®. Plus, enjoy suburban savings at our Itasca hotel including one complimentary bottle of water and overnight self-parking.Set the stage for your next meeting in Itasca and take advantage of over 50,000 square feet of meeting space at The Westin Chicago Northwest. For your convenience our meeting and event space is wrapped around an 11,000 square feet atrium offering additional space options for exhibits and meals. With our location in the park-like setting of Hamilton Lakes the hotel is the perfect retreat destination and our top notch convention services team will ensure every little detail is taken care of.Looking to plan a Schaumburg wedding? Our hotel is set in the picturesque landscaped grounds of Hamilton Lakes in Itasca, Illinois and is the perfect location for your one of a kind, special day. Our beautiful Billowy Lakeside Pavilion accommodates up to 350 guests with an outdoor patio overlooking the neighboring fountains. Awarded the 2012 Best Wedding Venue by The Knot, The Westin Chicago Northwest wedding specialists are dedicated to providing an unforgettable experience.
Green Sustainability
Conserving water, energy and other resources is rewarding for you and great for the environment. Enjoy a $5 voucher at participating food and beverage outlets or 500 Starpoints® awarded at check-out for each night you decline housekeeping (except day of departure).It feels good to conserve. Make A Green Choice.
Details / Other Expenses
| Check In: | 3:00PM |
| Check Out: | 12:00PM |
| Year of Last Renovation: | 2017 |
| Floors: | 12 |
| Rooms: | 408 |
| Corridors: | All Rooms Have Interior Hallways |
| Non Smoking Rooms: | 408 |
| Handicap Rooms: | 10 |
| Suites: | 29 |
| Room Windows: | Windows Don't Open |
| Cleaning Frequency: | As Needed |
| Meeting Rooms: | 31 View Spaces |
| Meeting Space: | 63242 sq. feet |
| Banquet Space: | Holds 1000 people |
| Dist. to Food/Bars: | On-site |
| Dist. to 24hr Restaurant: | 1.0 Mi |
| Dist. to Nearest Gym: | On-site |
| Lounge/Bar Hours: | 11:30am-midnight |
| FEMA Approved: | Yes |
| Pool Info: The hotel has an indoor pool and whirlpool. | |
Policies / Expenses
| Cancellation: 24 Hours prior to arrival for individual reservations. Groups please refer to individual contract terms | |
| Nightly Parking: | 0 |
| Total Taxes: | 11.00% |
| Total Misc Fees: | $10.00 USD (mandatory resort fees/taxes) |
| State Tax: | 6.00% |
| Occupancy Tax: | 5.00% |
Amenities / Features
- Air conditioning
- Alarm clock
- ATM
- Baggage storage facilities
- Bus parking
- Charge for early check out
- Concierge service
- Conference facilities
- Credit card accepted: Mastercard/Visa
- Credit card accepted: American Express
- Credit card accepted: Discover
- Credit card accepted: Diners Club
- Dinner available
- Electronic key card
- Elevator
- Express Check-Out
- Facilities for the disabled
- Fax available
- Fitness and health center
- Generator for public spaces
- Hairdryer available
- Handicap accessible
- Central heating
- Ice Maker
- Internet - wireless
- Internet - ethernet
- Ironing facilities
- Jogging path
- Laundry valet service
- Licensed bar
- Movies in room
- Non-smoking rooms
- 24 hours opened
- Office or business center
- Pets allowed
- Private bathroom in room
- Quiet location
- Radio in room
- Refrigerator
- Restaurant
- 24 hours room service
- Safe in rooms
- Sauna
- Self controlled heating/cooling system
- Shop
- Shower
- Swimming pool - indoor
- Tea and coffee making facilities
- Telephone
- Telephone in all rooms
- Television
- TV - Free Cable
- TV Channel: HBO
- TV Channel: Showtime
- Terrace
- Travellers cheques accepted
- Valet Parking
- Voicemail
Airport & Shuttle Information
O'Hare International Airport is located 12 miles or 15 minutes from the hotel. Aprox. taxi cost is $30.00 each way through suburban taxis.
Local Shuttle Info: The hotel has a complimentary shuttle that services within 5 miles of the hotel. Request basis. Hours are 7am - 12am.
Breakfast Information
Buffet breakfasts are available Mon-Fri 06:30-11:00, Sat-Sun 07:00-10:00 for a fee.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Yes! Pets are allowed.Pet friendly USD 50 per dog per night
Parking Info
Complimentary parking
Internet / WiFI
Wi-fi is provided for free in public areas. Wi-fi in rooms is provided for a fee USD 9.95 per 24-hour period (rates may vary) for standard internet and USD 16.95 for highspeed/premium
About Westin
- Designed for wellness
- Comfortable beds: Westin Heavenly Bed
- Healthy foods and world class fitness areas
- Over 200 locations worldwide
The Westin highlights above are subject to change without notice.
Suggested AI Generated Itinerary
- Breakfast: Egg Harbor Cafe - A cozy breakfast spot offering a variety of delicious omelettes and pancakes. Located 2 miles from The Westin Chicago Northwest.
- Lunch: Lou Malnati's Pizzeria - Famous for its deep-dish pizza, Lou Malnati's is a must-visit for pizza lovers. Located 3 miles from The Westin Chicago Northwest.
- Dinner: Gibsons Bar & Steakhouse - A classic steakhouse known for its prime cuts of meat and elegant atmosphere. Located 5 miles from The Westin Chicago Northwest.
- Activity: Medieval Times Dinner & Tournament - Enjoy a medieval-themed dinner show with jousting, sword fights, and a four-course meal. Located 8 miles from The Westin Chicago Northwest.
- Breakfast: Wildberry Pancakes and Cafe - Known for its fluffy pancakes and creative breakfast dishes. Located 7 miles from The Westin Chicago Northwest.
- Lunch: Portillo's - A Chicago institution famous for its hot dogs, Italian beef sandwiches, and chocolate cake shakes. Located 4 miles from The Westin Chicago Northwest.
- Dinner: RPM Steak - A modern steakhouse offering high-quality cuts of meat and a stylish ambiance. Located 10 miles from The Westin Chicago Northwest.
- Activity: Morton Arboretum - Explore beautiful gardens, hiking trails, and a variety of tree collections at this scenic outdoor attraction. Located 12 miles from The Westin Chicago Northwest.
- Breakfast: Yolk - A popular breakfast spot known for its creative twists on classic dishes. Located 9 miles from The Westin Chicago Northwest.
- Lunch: Giordano's - Another iconic Chicago deep-dish pizza joint, Giordano's is a must-try for pizza enthusiasts. Located 6 miles from The Westin Chicago Northwest.
- Dinner: Girl & the Goat - A trendy restaurant serving innovative dishes with global flavors. Located 15 miles from The Westin Chicago Northwest.
- Activity: Navy Pier - Enjoy stunning views of Lake Michigan, ride the Ferris wheel, and explore various attractions and dining options at this iconic Chicago landmark. Located 25 miles from The Westin Chicago Northwest.
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Previously known as:
Westin
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Meeting Rooms and Banquet Rooms at The Westin Chicago Northwest
Below are the meeting, banquet, conference and event spaces at The Westin Chicago Northwest.
Feel free to use the The Westin Chicago Northwest meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Itasca event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.
| Meeting Room Name | L x W x H (Feet) | Size (sqft.) | Banquet 5'/6'  | Crescent | Classroom | Hollow Square  | U-Shape | Boardroom | Convention 8'/10'  | Theater | Reception | Regist. Desk  |
| Grand Ballroom | 120 x 80 x 19 | 9600 | 640/800 | 400 | 420 | 160 | 130 | 100 | 59/55 | 1100 | 800 | -- |
Close This Grand BallroomRoom Type: Ballroom Total Size: 9600 Sq. Mi Dimensions: 120 x 80 x 19 Ft. Floor Level: Ground Level Columns: 0 Windows: 0 Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
Pricing is based on availability  | ||||||||||||
| Abricot Ballroom | 100 x 53 x 17 | 5350 | 224/280 | 140 | 146 | 70 | 65 | 60 | 24/19 | 490 | 300 | -- |
Close This Abricot BallroomRoom Type: Ballroom Total Size: 5350 Sq. Mi Dimensions: 100 x 53 x 17 Ft. Floor Level: Ground Level Columns: 0 Windows: 2 Natural Light?: Yes Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
Pricing is based on availability  | ||||||||||||
| Gallery Ballroom | 65 x 64 x 12 | 3965 | 208/260 | 130 | 100 | 60 | 50 | 60 | 19/15 | 300 | 175 | -- |
Close This Gallery BallroomRoom Type: Ballroom Total Size: 3965 Sq. Mi Dimensions: 65 x 64 x 12 Ft. Floor Level: Ground Level Columns: 3 Windows: 0 Natural Light?: No Obstructions? Yes Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
Pricing is based on availability | ||||||||||||
| Lakeshore Ballroom | 90 x 43 x 9 | 3870 | --/270 | 135 | 113 | 90 | 75 | 70 | 25/21 | 300 | 175 | -- |
Close This Lakeshore BallroomRoom Type: Ballroom Total Size: 3870 Sq. Mi Dimensions: 90 x 43 x 9 Ft. Floor Level: Columns: 8 Windows: 6 Natural Light?: Yes Obstructions? Yes Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
Pricing is based on availability | ||||||||||||
| Lakeside Pavilion | 80 x 84 x 18 | 6720 | 424/530 | -- | -- | -- | -- | -- | 36/29 | -- | 350 | -- |
Close This Lakeside PavilionRoom Type: Outdoor Miscellaneous Total Size: 6720 Sq. Mi Dimensions: 80 x 84 x 18 Ft. Floor Level: Ground Level Columns: 0 Windows: 15 Natural Light?: Yes Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
Pricing is based on availability    | ||||||||||||
| Alton | 29 x 31 x 9 | 899 | 40/50 | 25 | 37 | 36 | 27 | 30 | --/-- | 90 | 50 | -- |
Close This AltonRoom Type: General Meeting Room Total Size: 899 Sq. Mi Dimensions: 29 x 31 x 9 Ft. Floor Level: 2 Columns: 0 Windows: 0 Natural Light?: No Obstructions? No Built In Stage? No Built In A/V? No Amenities Available
Pricing is based on availability | ||||||||||||
| Barrington | 31 x 38 x 9 | 1178 | 64/80 | 40 | 34 | 40 | 32 | 36 | --/-- | 110 | 75 | -- |
Close This BarringtonRoom Type: General Meeting Room Total Size: 1178 Sq. Mi Dimensions: 31 x 38 x 9 Ft. Floor Level: 2 Columns: 0 Windows: 0 Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
Pricing is based on availability | ||||||||||||
| Carlyle | 28 x 31 x 9 | 868 | 40/50 | 25 | 30 | 36 | 27 | 30 | --/-- | 90 | 75 | -- |
Close This CarlyleRoom Type: General Meeting Room Total Size: 868 Sq. Mi Dimensions: 28 x 31 x 9 Ft. Floor Level: 2 Columns: 0 Windows: 0 Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
Pricing is based on availability | ||||||||||||
| Edwardian | 23 x 31 x 9 | 713 | 32/40 | 20 | 22 | 28 | 24 | 22 | --/-- | 60 | 35 | -- |
Close This EdwardianRoom Type: General Meeting Room Total Size: 713 Sq. Mi Dimensions: 23 x 31 x 9 Ft. Floor Level: 2 Columns: 0 Windows: 0 Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
Pricing is based on availability | ||||||||||||
| Hampton | 23 x 38 x 9 | 874 | 40/50 | 25 | 28 | 32 | 26 | 24 | --/-- | 100 | 75 | -- |
Close This HamptonRoom Type: General Meeting Room Total Size: 874 Sq. Mi Dimensions: 23 x 38 x 9 Ft. Floor Level: 2 Columns: 0 Windows: 2 Natural Light?: Yes Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
Pricing is based on availability | ||||||||||||
| Leighton | 28 x 32 x 9 | 896 | 40/50 | 25 | 37 | 34 | 25 | 26 | --/-- | 100 | 75 | -- |
Close This LeightonRoom Type: General Meeting Room Total Size: 896 Sq. Mi Dimensions: 28 x 32 x 9 Ft. Floor Level: 2 Columns: 0 Windows: 1 Natural Light?: Yes Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
Pricing is based on availability | ||||||||||||
| Marlborough | 32 x 56 x 9 | 1792 | 80/100 | 50 | 66 | 50 | 40 | 40 | --/-- | 180 | 100 | -- |
Close This MarlboroughRoom Type: General Meeting Room Total Size: 1792 Sq. Mi Dimensions: 32 x 56 x 9 Ft. Floor Level: 2 Columns: 0 Windows: 2 Natural Light?: Yes Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
Pricing is based on availability | ||||||||||||
| Prescott | 28 x 32 x 9 | 896 | 40/50 | 25 | 37 | 34 | 25 | 26 | --/-- | 100 | 75 | -- |
Close This PrescottRoom Type: General Meeting Room Total Size: 896 Sq. Mi Dimensions: 28 x 32 x 9 Ft. Floor Level: 2 Columns: 0 Windows: 1 Natural Light?: Yes Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
Pricing is based on availability  | ||||||||||||
| Radcliffe | 28 x 32 x 9 | 896 | 32/40 | 20 | 26 | 34 | 24 | 24 | --/-- | 90 | 75 | -- |
Close This RadcliffeRoom Type: General Meeting Room Total Size: 896 Sq. Mi Dimensions: 28 x 32 x 9 Ft. Floor Level: 2 Columns: 0 Windows: 0 Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
Pricing is based on availability | ||||||||||||
| Stanford | 38 x 56 x 9 | 2126 | 88/110 | 55 | 66 | 50 | 45 | 42 | --/-- | 220 | 150 | -- |
Close This StanfordRoom Type: General Meeting Room Total Size: 2126 Sq. Mi Dimensions: 38 x 56 x 9 Ft. Floor Level: 2 Columns: 0 Windows: 0 Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
Pricing is based on availability | ||||||||||||
| Trafalgar | 28 x 38 x 9 | 1064 | 48/60 | 30 | 30 | 42 | 33 | 36 | --/-- | 110 | 75 | -- |
Close This TrafalgarRoom Type: General Meeting Room Total Size: 1064 Sq. Mi Dimensions: 28 x 38 x 9 Ft. Floor Level: 2 Columns: 0 Windows: 0 Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
Pricing is based on availability | ||||||||||||
| Windsor | 23 x 43 x 9 | 989 | 48/60 | 30 | 30 | 36 | 32 | 32 | --/-- | 100 | 75 | -- |
Close This WindsorRoom Type: General Meeting Room Total Size: 989 Sq. Mi Dimensions: 23 x 43 x 9 Ft. Floor Level: 2 Columns: 0 Windows: 0 Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
Pricing is based on availability | ||||||||||||
| Atrium | 0 x 0 x 0 | 11000 | 640/800 | 400 | -- | -- | -- | -- | --/-- | -- | 1000 | -- |
Close This AtriumRoom Type: Lobby Total Size: 11000 Sq. Mi Dimensions: 0 x 0 x 0 Ft. Floor Level: Ground Level Natural Light?: Yes Obstructions? Yes Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
Pricing is based on availability | ||||||||||||
| Ballroom I | 40 x 40 x 19 | 1600 | --/-- | -- | -- | 48 | 36 | -- | --/-- | 175 | 90 | -- |
Close This Ballroom IRoom Type: General Meeting Room Total Size: 1600 Sq. Mi Dimensions: 40 x 40 x 19 Ft. Floor Level: Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available | ||||||||||||
| Ballroom II | 40 x 40 x 19 | 1600 | --/-- | -- | -- | 48 | 36 | -- | --/-- | 175 | 90 | -- |
Close This Ballroom IIRoom Type: General Meeting Room Total Size: 1600 Sq. Mi Dimensions: 40 x 40 x 19 Ft. Floor Level: Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available | ||||||||||||
| Ballroom III | 40 x 60 x 19 | 2400 | --/-- | -- | -- | 66 | 54 | -- | --/-- | 300 | 50 | -- |
Close This Ballroom IIIRoom Type: General Meeting Room Total Size: 2400 Sq. Mi Dimensions: 40 x 60 x 19 Ft. Floor Level: Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available | ||||||||||||
| Chambers Room | 26 x 43 x 39 | 1246 | --/-- | -- | -- | 40 | 30 | -- | --/-- | 100 | 35 | -- |
Close This Chambers RoomRoom Type: General Meeting Room Total Size: 1246 Sq. Mi Dimensions: 26 x 43 x 39 Ft. Floor Level: Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available | ||||||||||||
| Ballroom IV | 40 x 60 x 19 | 2400 | --/-- | -- | -- | 66 | 54 | -- | --/-- | 300 | 150 | -- |
Close This Ballroom IVRoom Type: General Meeting Room Total Size: 2400 Sq. Mi Dimensions: 40 x 60 x 19 Ft. Floor Level: Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available | ||||||||||||
| 10 Conference Rooms | 0 x 0 x 9 | 300 | --/-- | -- | -- | 18 | 18 | -- | --/-- | 30 | 20 | -- |
Close This 10 Conference RoomsRoom Type: General Meeting Room Total Size: 300 Sq. Mi Dimensions: 0 x 0 x 9 Ft. Floor Level: Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available | ||||||||||||
Planning an Event? Itasca Hotel RFP Request for Proposal | Find Meeting Space | Meeting Space Calculator
FAQs about The Westin Chicago Northwest
What time is check in?
Check in time is 3:00PM based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.
What time is check out?
Check out time is 12:00PM based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.
How many rooms does The Westin Chicago Northwest have?
There are 408 sleeping rooms in the hotel.
Is there any meeting space at The Westin Chicago Northwest?
Yes, they have 31 meeting rooms that can support various table layouts.
What kind of breakfast is at The Westin Chicago Northwest?
Buffet breakfasts are available Mon-Fri 06:30-11:00, Sat-Sun 07:00-10:00 for a fee.
What parking is available at The Westin Chicago Northwest?
Complimentary parking
How much does internet cost?
Wi-fi is provided for free in public areas. Wi-fi in rooms is provided for a fee USD 9.95 per 24-hour period (rates may vary) for standard internet and USD 16.95 for highspeed/premium
Can I get a AAA rate at The Westin Chicago Northwest?
Sorry, this hotel does not offer AAA hotel discounts at this time.
Can I get a Senior or AARP rate at The Westin Chicago Northwest?
Sorry, this hotel does not offer senior hotel discounts at this time.
Is there a gym at The Westin Chicago Northwest?
Yes, there is a gym/fitness area available on-site at the property.
Is there a pool at The Westin Chicago Northwest?
Yes, there is a pool on-site at the property. The hotel has an indoor pool and whirlpool..
Testimonials:
"When people provide customer friendly service in today’s world, it should be applauded! So many businesses have taken almost and adversarial attitude towards the customer, in other words, they over compensate for a consumer not following through. As a business, it is my understanding, that the business should always follow through and do as they promise! Loyalty between consumers and businesses should remain alive, profit above service is a bad plan and will cost the business in the long run!" R.F. - Denver, CO
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