Verified Reviews of Embassy Suites by Hilton Crystal City National Airport
Below are the verified reviews from guests that we have booked recently:
"Needed to switch rooms, twice, but staff was helpful."
Overall Score4.0/ 5
I knew my arrival would be 11:00 p.m. or later. I was taking an Amtrak train that wouldn't arrive at Union Station until 10:30 p.m. Then I was taking the Washington Metro from Union Station to Crystal City. Then it was a 10 minute walk. I called ahead and left this information with Hilton. It was not with the front desk, but with a national service line with Hilton who assured me they would let the front desk at Hilton Embassy Suites in Crystal City know about it. The front desk staff was excellent. However, when I arrived outside my room on the 8th floor Room 801, I think. The door was not latched shut. This was around 11:30 p.m. I did not feel it was safe to enter this open room. I returned to the desk and told them the problem. I was reassigned to a room on the 4th floor. In that room I could not figure out how to turn on the lights in the bedroom. I called the front desk and they instructed me to use a light switch inside the front door to the room. That didn't work. I was so exhausted I contemplated just sleeping in the dark room, but I couldn't see my way around and it seemed like more than I could manage. I called the front desk and told them I couldn't get the lights on. They reassigned me to a room on the second floor. That room had no problems. The free breakfast was excellent. The chef made a delicious omelet for me. The coffee was good.
Elizabeth D. (Individual traveler, booked 1 room), from
02-Feb-2025 Verified Review, stayed from Sat Feb 01 to Sun Feb 02 2025 at a $164.00 average nightly rate.
"Experience"
Overall Score4.0/ 5
I had a wonderful stay. Very clean and elegant. Would definitely stay here again.
Nelson P. (Individual traveler, booked 1 room), from
01-Dec-2024 Verified Review, stayed from Sat Nov 30 to Sun Dec 01 2024 at a $130.66 average nightly rate.
Summary of Verified Reviews
Customer Reviews of Embassy Suites by Hilton Crystal City National Airport
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our
content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
All Suites Property – For the price of a standard hotel room at other locations, your guests will receive a newly renovated two-room suite. ?Cost Savings - A complimentary cook-to-order breakfast, and manager’s reception, are available daily to your in-house guests at the Embassy Suites. Location! Location! Location! - The Embassy Suites is located just across the Potomac from Washington, DC! Your guests are only minutes away from all Our Nation’s Capitol has to offer. We’re just 1.5 miles from Reagan National Airport and offer a dedicated, complimentary shuttles service to and from the airport. The Embassy Suites is within walking distance to Pentagon City Metro Station (just 3 Blocks), The Fashion Center at Pentagon City and Pentagon Row, which features shopping and multiple dining options. Complimentary Shuttle Service - Our shuttle will bring your guests to and from Reagan National Airport, and to take you within a 3-mile radius of the hotel which includes The Pentagon City Metro.We have around 5,000 sqft of meeting space. Our largest space divides in 2 sections and is 2,016 sqft.ATRIUM INTERNETOur secure “Super-Fast Internet Connectivity” has a standard transmitting data speed of 100 Mbps. That level of speed is on the order of 65 times faster than a typical T1 line or 130 times faster than current broadband speeds (and 1,800 times faster than the “Slowskys” dial-up connection).
Green Sustainability
We have information available upon request about our various Green efforts.
Amenities / Features
Airport & Shuttle Information
- DCA (Ronald Reagan Washington National Airport). -- 1.5 miles away and/or around 7 minutes. - Hotel offers complimentary shuttle.
Local Shuttle Info: - Complimentary shuttle bus to/from DCA.- 1.5 miles away and/or around 7 minutes.
Breakfast Information
complimentary cook-to-order breakfast
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Sorry, pets are
not allowed.
About Embassy Suites
- Free Cooked-to-Order Breakfast
- Offer spacious Two-Room Suites great for groups or large families
- Free snacks and drinks during evening reception for all ages
- Can pre-order services online before arriving
The Embassy Suites highlights above are subject to change without notice.